AI Chatbot for E-Commerce
ECom is a leading e-commerce company that offers a wide range of products to customers across the globe.
About Talkbot
Our client, a leading e-commerce company, was struggling to manage their customer support process. They had a large customer base and were receiving a high volume of queries, which were taking a toll on their customer support team. They wanted to find a solution that would enable them to provide timely and effective support to their customers.
The challenge
- High Volume of Customer Queries: The company was receiving a large number of customer queries, which were taking a toll on their customer support team.
- Long Response Times: The company was taking too long to respond to customer queries, resulting in frustrated customers and a poor customer experience.
- Lack of Personalization: The company was not able to provide personalized support to their customers, resulting in a generic and impersonal experience.
Services Used:
Our solution
Our development team designed and developed an AI-powered chatbot for the e-commerce company. The chatbot was designed to provide timely and effective support to customers, and to help the company manage their high volume of customer queries.
- AI-Powered Conversations
- 24/7 Support
- Order Tracking
- Product Recommendations
- Integration with CRM
30%
Increased User Engagement
20%
Reduced Support Queries
25%
Improved Response Time
